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Password reset, profile settings, account security, and login issues
Subscription management, payment methods, invoices, and refunds
Session scheduling, workout plans, trainer communication, progress tracking
App issues, bugs, compatibility, syncing problems, and feature requests
Trainer dashboard, client management, earnings, and certification
Data protection, privacy settings, safety guidelines, and reporting
Quick answers to common questions
Getting started is easy! Download the MedBFit app, create your account, complete your fitness profile, and you'll be matched with suitable trainers. Choose your trainer, select a plan, and book your first session.
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through Stripe with PCI DSS compliance.
Yes! You can change your trainer at any time. Simply go to Settings > My Trainer and select "Change Trainer". You'll keep your workout history and can transfer your remaining sessions to the new trainer.
Sessions must be cancelled at least 24 hours in advance for a full credit. Cancellations between 12-24 hours receive 50% credit. Less than 12 hours notice or no-shows are charged in full.
Absolutely! We use industry-standard encryption, secure servers, and follow GDPR compliance. Your personal data is never sold to third parties. You can request data deletion at any time.